Does Aspen Dental Have Good Reviews? A Platform-by-Platform Breakdown

Aspen Dental operates hundreds of dental offices across the United States under a dental support organization model. Because individual locations are independently owned and operated by licensed dentists, online reviews can vary significantly by office.

To understand overall public sentiment, it helps to examine major review platforms individually rather than relying on a single aggregate score.

Trustpilot

Trustpilot hosts national-level company profiles where users leave voluntary reviews.

General Observations:

• Ratings are typically low on the national profile.
• A high proportion of reviewers leave 1-star feedback.
• Common themes include:
  • Perceived high treatment costs
  • Disagreements over billing
  • Dissatisfaction with customer service
  • Appointment scheduling concerns

Context to Consider:
Trustpilot reviews are self-selected. Customers with negative experiences are often more motivated to post than those with neutral visits. The rating reflects the national brand page rather than specific office-level performance.

Sitejabber

Sitejabber also aggregates consumer reviews across industries.

Reported Patterns:

• Overall ratings are low.
• Complaints frequently mention:
  • Unexpected treatment plan costs following promotional exams
  • Billing disputes
  • Insurance claim issues
  • Refund processing delays

As with Trustpilot, these reviews reflect voluntary submissions and are not verified clinical audits.

Consumer Complaint Aggregators

Websites such as PissedConsumer compile user-submitted grievances.

Common Themes:

• Concerns about communication
• Questions about denture fit or quality
• Disputes over pricing transparency
• Recommendations from reviewers to obtain written estimates

These platforms tend to attract dissatisfied customers, which may skew overall ratings.

Better Business Bureau (BBB)

The Better Business Bureau lists individual Aspen Dental locations separately rather than as a single national profile.

What Public BBB Pages Show:

• Many local offices have low average customer review scores.
• Complaints frequently involve:
  • Billing disputes
  • Refund concerns
  • Communication issues
• Some locations publicly respond to complaints.

BBB ratings and review scores are distinct metrics. A location may have a certain letter grade while still displaying low customer review averages.

Reddit and Community Forums

Reddit contains anecdotal discussions about experiences at specific offices.

Recurring Discussion Points:

• Reports of feeling pressured to accept higher-cost treatment plans
• Insurance billing confusion
• Variable experiences depending on location
• Some positive experiences tied to specific dentists or staff members

Reddit posts are not verified reviews, but they provide qualitative insight into recurring concerns.

Cross-Platform Themes

Across major platforms, several patterns appear repeatedly:

Frequently Reported Concerns

• Perceived high costs relative to expectations
• Disagreements over insurance coverage
• Surprise balances or financing misunderstandings
• Inconsistent communication
• Variation between individual offices

Reported Positive Experiences

• Friendly staff at certain locations
• Convenience due to widespread availability
• Financing options for uninsured patients
• Satisfaction with specific dentists

Important Context: The Location Factor

Aspen Dental operates under a support organization model, meaning:

• Clinical care is provided by licensed dentists at independently operated offices.
• Management, marketing, and administrative support are centralized.
• Review experiences can vary substantially by region and provider.

This structure may partially explain why some patients report very negative experiences while others describe satisfactory care at specific offices.

Bottom Line

Public reviews across major consumer platforms generally trend negative at the national brand level. Common concerns relate to pricing transparency, billing practices, and communication.

However:

• Reviews are voluntary and may reflect response bias.
• Experiences vary widely by location.
• Individual office research is more informative than relying on national averages alone.

For prospective patients, reviewing feedback for a specific local office, verifying insurance coverage in writing, and requesting detailed treatment estimates can help reduce uncertainty before scheduling care.